Health Workforce & Systems

Our programme of work includes exploration of the economics of workforce substitution, the effects of variation in staffing levels on the process and outcomes of care and methods to determine the workforce required to maintain safety and quality. Whilst much of work has focussed on acute hospital care our programme of work also includes settings such as community, care homes, mental health and general practice.

Our research into patient access includes studies into the organisation and delivery of emergency and urgent health care services and the experience of care by patients, their families and carers. For example examining urgent care (out of hours general practice, NHS walk in centres, NHS 111)and prehospital (paramedic and ambulance services, including 999 call handling) and emergency and trauma care in acute hospitals.

We also work with the National Institute for Health Research (Wessex) in the Workforce and Health Systems theme.